Frequently Asked Questions

Processing & Shipping

All orders will be processed and shipped within 1-7 days of ordering. The shipping time you are given at check out is the time it takes to arrive at your address once the item(s) have been shipped. Please allow any large orders or wholesale orders approximately 5-14 business days to process and ship.

 

Return Policy

At this point in time, we do not accept returns, cancellations, or refunds once an order has been placed. All sales are final. If you have any issues with your order or further questions, please direct them to our business email heavenlyychild@gmail.com.

 

How can I track my order?

When an order is placed, you will receive an email confirmation containing your order number. Once your order has been shipped, you will then receive your tracking information.

 

What happens if my order is returned due to an incorrect address?

You will be refunded for the order in the form of a gift card, minus the shipping fee and $5 processing fee. Please make sure your address and personal information is correct before placing the order.

 

Sustainability Practices

Sustainable fashion and self-care involves creating products in an eco-friendly, socially just, and holistically responsible manner. At heavenlyychild, we strive to adhere to this movement. Here are some of our sustainable practices:

• All products are handmade with minimal inventory, emphasizing our desire to minimize our environmental footprint. 

• Prioritizing recycled, deadstock, and scrap materials over new sources for all products.

• Locally sourced materials are prioritized before finding other sources.

• All fabric waste is repurposed for future projects, resulting in zero-waste products.

• We avoid single-use designs. All products can be reused countless times and can be recycled and repurposed after their lifespan is up. Explore our blog for tips on up-cycling old items!

• Shipping supplies are 100% recyclable and/or biodegradable. 

• We always avoid toxic unnatural dyes or coloring in our products.

• Full transparency regarding sourcing, manufacturing, and labor practices.